Which government offices are closing?

A number of gov offices are now closed until at least the end of the month. These include Income Tax, Social Security, Custom & Excise and the Treasury’s Rates public counter.

For all services requiring you to make a payment, you can send cheques payable to ‘Isle of Man Government’ to the relevant addresses below. You should not send any cash payments by post.

Tax Office

Residents should pay any outstanding balances either by using Online Tax Services at http://www.gov.im/onlineservices or by calling 685400 (option 1). 

Post: Income Tax Division, Government Office, Buck’s Road, Douglas, IM1 3TX
Call: 01624 685400, Mon-Thurs; 9am-5.30pm; Friday 9am – 5pm
Online: www.gov.im/incometax
General enquiries: incometax@itd.treasury.gov.im
Employers:  AdminSection.itd@gov.im, ThirdParties.ITD@gov.im
National Insurance: nationalinsurance.itd@gov.im

Social Security

New claims to all benefits can be submitted electronically or by post.

People who receive their state pensions or benefits at a Post Office using their MiCard are reminded that they can be paid into their bank account instead. This facility is now available for all benefit types. Anyone who is currently getting their benefits or pensions by MiCard who would like to transfer to having direct payments to their bank account should call 685176, 685098 or 685054.

Post:  Social Security Division, Markwell House, Market Street, Douglas, IM1 2RZ
Call:  01624 685656,  Mon-Thurs 9am-5.30pm; Friday 9am-5pm.
Online:  www.gov.im/socialsecurity
MERA: email mera@gov.im, call 648125.
General Enquiries:  email socialsecurity@gov.im, call 685656

Customs & Excise

Online services can be used for  VAT returns and payments as normal. You can register at https://services.gov.im/customs-excise
Customers should pay any outstanding balances either by using Online Tax Services at www.gov.im/onlineservices or by calling 648100.

Post: Customs & Excise Division, Custom House, North Quay, Douglas, IM99 1AG
Call: 01624 648100, Mon-Friday 8.30am-4.30pm.
Online: gov.im/customs-and-excise
General enquiries: customs.generalemail@gov.im    


Residents can make any outstanding balances by using Online Services at services.gov.im/rates-payments/ or by calling 685661.
Post: Rates Team, 1st Floor Government Office, Buck’s Road, Douglas, IM1 3PU.
Call: 01624 685661, Monday-Friday 9am-5pm
General enquiries: rates.treasury.gov.im

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