Business
OFT Will Act if Billing Issues Continue
Islanders say they have been impacted by erratic payments being taken.
The chair of the OFT says it is fulfilling its role in protecting consumers and will take action if problems continue with gas bills.
John Wannenburgh (Douglas North) was commenting on the continued disruption to gas customers as Isle of Man Energy’s new billing system had continued to impact islanders.
He said: ‘The OFT is fulfilling its role as the ‘consumer champion’ and will not hesitate to take appropriate enforcement action should the billing issues persist beyond the next few weeks.’
The OFT said it has been working proactively with Isle of Man Energy and the CURA to resolve the billing issues since the matter came to light.
It added that: ‘As some but not all of the complaints appear to have been resolved the matter has been escalated by the OFT. A meeting between the parties was held earlier this week (Monday 16 January) and Isle of Man Energy explained that, whilst the billing issues have essentially been resolved, there is a backlog of complaints that needs to be cleared.’
Gas consumers should raise any concerns about their bills with Isle of Man Energy in the first instance, however, the OFT says that in terms of response time they should bear in mind that there is a backlog of complaints. Anyone who has already contacted Isle of Man Energy, is asked not to contact them again about the same issue, as they will need time to resolve the issue.
If you still have concerns after contacting Isle of Man Energy, then you should contact the OFT on 686500 or email iomfairtrading@gov.im for further information and assistance.
