There’s no Roadside Assistance at Sea

Steam Packet MD Brian Thomson has apologised to customers affected by yesterday’s Manxman issues.

The flagship left Douglas but experienced propulsion issues on the way to Heysham before turning back.

The company said that following standard operating procedures, the engineering team managed to restore full functionality and allow the sailing to proceed, only for the same issue to recur.

This led to the ship’s captain to make the decision to return to Douglas rather than risk entering Heysham Port with the danger of an unknown fault recurring while in the middle of a tricky manoeuvre.

Overnight the ship’s engineering team have traced the source of the fault and established updated procedures for dealing with a similar scenario if it should ever reoccur.

Pending testing at sea, the Company is hopeful Manxman will resume service imminently. The company has prepared contingency plans if for, any reason, Manxman is not able to resume service.

MD Brian said: ‘There’s no roadside assistance when you’re out at sea. We’re very used, on the Isle of Man, to thinking of a sailing to Heysham as more or less routine, but as yesterday shows, no two days are the same at the Steam Packet Company and the experience and skill of our team is real a strength of the business.’

‘At no stage was anyone in any danger yesterday but it’s important we recognise the dedication and professionalism of the crews when dealing with tricky situations like this. Reacting to situations that develop very quickly requires a cool head, especially when you know your decisions will be very much in the public eye. Our team made the right calls yesterday. We’d like to apologise to everyone who was affected by the disruption, but hopefully now we know how to avoid anything similar happening in the future.’

‘I’d also like to put on record my thanks to the crew members who pulled out the stops to make sure Ben-my-Chree was able to sail today to cover for Manxman. We are very aware, as a team, of the company’s role as a lifeline service, and making sure a sailing goes ahead to reduce inconvenience and keep the island running is always front and centre in our minds.’